Frequently Asked Questions

Users (Customers and Occupiers)

What is Edge Utility Networks and what does it do?

Edge Utility Networks is a licensed electricity distribution network operator (IDNO). Where it owns the local distribution assets serving a development, it is responsible for the operation, maintenance and safety of those network assets. The electricity supplier remains responsible for billing and customer accounts.

No. Edge is a distribution network operator where it owns the local distribution assets. Your chosen electricity supplier is responsible for your electricity tariff, billing, and account management.

You may raise a complaint by using Edge’s published contact channels. Edge will handle complaints in accordance with its complaints handling procedure. Where applicable, eligible customers may be able to access independent dispute resolution after Edge has had a reasonable opportunity to resolve the matter.
Electricity distribution companies operate a Guaranteed Standards of Performance scheme under the Electricity (Standards of Performance) Regulations. If the applicable standards are not met, you may be entitled to a payment subject to eligibility criteria and exclusions. Some payments may be automatic; in other cases a claim may be required.
Yes. Customers connected to a distribution network can typically choose their electricity supplier in line with UK market arrangements.

An MPAN is a unique electricity supply number used in market processes and supplier interactions. Your supplier can typically provide it, and Edge intends to provide guidance on MPAN information on its Support pages.

Developers

How do I request a connection quotation or Point of Connection (POC) information?

Connection and POC enquiries should be submitted using the contact details or intake channels published by Edge. Any quotation is site-specific and subject to assessment, data completeness, and formal issuance of offer documentation.

Contestability depends on the project scope, network configuration and applicable industry rules. The allocation of responsibilities will be set out in the relevant offer documentation and supporting statements.

Asset adoption refers to the transfer of eligible distribution assets into the ownership and operational responsibility of Edge, subject to an adoption agreement. Adoption can support long-term network operation and may be associated with an adoption value where applicable.

Adoption/vesting occurs only in accordance with an executed adoption agreement and is typically conditional on completion of required inspections, testing and documentation.

Depending on the project, documentation may include a connection offer (or POC offer), and an adoption agreement governing asset transfer and ongoing responsibilities. Project-specific land and legal arrangements may also be required where relevant.

Any asset adoption value is project-specific and is confirmed only through formal commercial terms and executed project documentation. Website content is not a contractual offer.

Following energisation, Edge (as owner/operator of the adopted distribution assets) will undertake ongoing operation and maintenance. Developer and customer responsibilities (including any warranties, defects and handover obligations) will be set out in the executed project documentation.

Independent Connection Providers (ICPs)

Do you work with ICPs and what accreditation is expected?

Edge works with NERS-accredited ICPs. Specific requirements for submissions, quality and governance will be communicated through published guidance and project documentation.

ICPs are expected to submit design packs and associated technical information via the channels specified by Edge. Edge may undertake technical review and, where applicable, provide design approval or feedback, subject to project arrangements.

ICPs must comply with applicable technical standards and industry codes. Where relevant, this includes Engineering Recommendation G81 and any supplementary requirements notified by Edge.

Inspection and testing requirements are project-specific and are set out in the relevant documentation. Adoption/vesting is conditional on satisfactory completion of required inspections, testing and provision of records/documentation.

Assets will be adopted/vested only in accordance with an executed adoption agreement and following satisfaction of any preconditions, including technical compliance, documentation and any required sign-offs.

Handover documentation requirements are project-specific and will be specified by Edge. These typically include records required to support safe operation, future maintenance and regulatory compliance.